Contact Us — Genghis Fitness | Get in Touch
Home / Contact Us
We’re Here for You

Get in Touch.

Thank you for shopping with us. If you have any questions, comments, or concerns, don’t hesitate to reach out. We value your feedback and are committed to providing the best possible experience.

Lines open Mon–Fri, 9am–5pm EST
Direct Lines

Reach the Right Team

Different questions deserve the right answers. Reach out to the specific department that handles your request for the fastest response.

Department 01
Customer Support

Questions about your order, shipping status, returns, or exchanges? Our support team resolves issues fast — usually within one business day.

SUP
Department 02
Product Inquiries

Unsure which belt is right for your body type or training style? Questions on specs, sizing, availability or custom orders? We’ve got the answers.

ORD
Department 03
Feedback & Partnerships

Compliments, complaints, business partnerships or collab proposals — your voice matters. We read everything and we’ll respond within one business day.

INF
Our Location
178 Columbus Ave, New York, NY 10023
Store Hours

When We’re Available

All times Eastern Standard Time (EST)

Monday 9:00am – 5:00pm
Tuesday 9:00am – 5:00pm
Wednesday 9:00am – 5:00pm
Thursday 9:00am – 5:00pm
Friday 9:00am – 5:00pm
Saturday Closed
Sunday Closed

Contacts outside business hours will be answered the next business day

Got Questions?

Frequently Asked

Please read our FAQ before sending us a message. You may find the answer you’re looking for right here. For full policies, visit our Shipping Policy and Privacy Policy pages.

What are the delivery charges?

Free worldwide shipping when you buy 3 or more items, or on any order over $100.

Normal delivery: $12 flat rate
Express delivery: $43 flat rate

Which payment methods are accepted?

We accept PayPal, Stripe, Mastercard, Visa, American Express, Apple Pay and Google Pay.

How long will delivery take?

Normal Delivery: 6–18 business days

Express Delivery: 3–5 business days

Is my data protected? How secure is the shop?

We take your privacy seriously. Please check out our full Privacy Policy page for complete details on how we protect your data.

What happens after I place an order?

After your shipment is dispatched, you’ll automatically receive an email with a tracking number. Expected delivery will align with the shipping method you selected at checkout.

Do I receive an invoice for my order?

Yes. An automated invoice email is sent to your email address by our system and payment gateway at the same time your order is confirmed.

PayPal
Stripe
Visa
Mastercard
Amex
Apple Pay
Google Pay
Drop Us a Line

Send Us a Message

Fill in the form below and one of our team members will get back to you within one business day.

Message sent successfully! We’ll get back to you within one business day. Check your inbox for a confirmation email.

By submitting, you agree to our Privacy Policy. We’ll never share your information with third parties.

Free Shipping Over $100
Secure Payments
Reply Within 1 Business Day
Your Data Protected