Refund & Exchange Policy.
At Genghis Fitness, we want our customers to be entirely delighted with the products they buy from us. We provide a straightforward returns and exchanges process if you are dissatisfied with your purchase.
Email support@genghisfitness.com within 30 days of purchase with your order details
Our team reviews eligibility and provides return instructions and authorisation
Pack item in original condition with tags. Use tracked shipping — customer covers return postage unless defective
Once received and inspected, your refund is processed to the original payment method within 10 business days
For a return or exchange to be accepted, the following conditions must be met:
Please note: Products that are used, damaged by the customer, or not in their original condition may not be eligible for return or exchange.
Returns and exchanges must be initiated within 30 days of the date of purchase. We may not be able to accept the return or exchange after this deadline.
Act promptly: To avoid missing the return window, contact our support team as soon as you decide you need to return or exchange an item — don’t wait until the last day.
Unless the item is being returned due to a defect or error on our part, the customer is responsible for the cost of return postage.
Important: We are not responsible for any items lost or damaged during the return journey. Always use a tracked and insured shipping method to protect yourself.
Certain products may be subject to a restocking fee. If your return or exchange is subject to a restocking fee, we will notify you in advance before processing.
Transparency guaranteed: We will always inform you if a restocking fee applies to your specific return or exchange before you commit to proceeding. There are no hidden surprises.
Once the returned merchandise has been received and inspected, refunds will be made to the original payment method. Please allow up to ten business days for your refund to be processed and credited to your account.
Refund process: (1) Item received → (2) Quality inspection → (3) Refund approved → (4) Payment processed within 10 business days → (5) Credited to original payment method.
If you wish to replace a product with a different size, colour, or style, please contact our customer service team. We will guide you through the exchange process.
Getting the right fit: Not sure about your size? Check our Size Guide before ordering to minimise the need for exchanges.
Some products may not be eligible for refunds or exchanges. These exceptions will always be communicated to you before or at the point of purchase.
We will notify you: If any exceptions apply to your order, we will clearly communicate this before you complete your purchase — no unexpected surprises after buying.
If you receive damaged or defective goods, please let our customer service team know as soon as possible. We will provide instructions on returning the item and getting a replacement or full refund.
Your rights: Receiving a damaged or defective product is entirely our responsibility to resolve. We stand behind the quality of every item we ship.
We reserve the right to refuse any returns or exchanges that do not meet the requirements outlined in this policy or are not initiated within the specified time limit.
Questions first: If you are unsure whether your return qualifies, please contact us before shipping the item back. We’re happy to advise and avoid any unnecessary postage costs.
Questions or Complaints?
Please get in touch with our customer support team if you have any questions or complaints about our return and exchange policy. Contact us at support@genghisfitness.com and we will respond promptly to resolve your concern.